Before you return Craftpreneur products, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Let us not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.
In spite of these variables, at Craftpreneur we stand behind the quality of our products and we will replace the product if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
- We offer return/ replacement within 7 days of delivery of the order.
- Please ensure that the returned merchandize is unused, unworn, unwashed, undamaged and is in a saleable condition.
- We request you to maintain the original packaging of the items to be returned, including the Craftpreneur tags.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- After the receipt of item(s), your request for returns/exchanges would be processed.
- In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
- In the case of exchanges, your new order will be dispatched to you within 7 business days after we receive the earlier shipment.
- Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address
Orange County,Ahinsa Khan I,
Uttar Pradesh, India
For Credit Card/Debit Card/Net banking Transactions:
As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.